TERMS OF SERVICE

These Terms of Service (“Terms”) apply to all users (“User” or “Buyer”) who visit the www.primelly.com website and/or purchase services through the site. Using the website and purchasing services signifies acceptance of these terms.

1. DEFINITIONS

Company / Service Provider: Primelly
Website: www.primelly.com
Service: Personal assistant, concierge, consulting, organization, and coordination services
User: Person visiting the website
Buyer: Person purchasing a service through the website

2. NATURE AND SCOPE OF THE SERVICE

Primelly provides personal assistant, consulting, and organization services to guests coming from within Turkey and abroad.

The services offered include the planning and coordination of processes such as transfer arrangements, venue reservations, health and aesthetic consultations, city tours, and yacht and tour organization.

Primelly is not a travel agency. The services provided do not constitute direct tour or accommodation sales.

3. METHOD OF SERVICE DELIVERY

Services may be provided directly by Primelly or through contracted third-party service providers.

Primelly is responsible for the organization and coordination of the services and cannot be held liable for direct damages arising from the actual practices of third-party providers.

4. SERVICE DURATION AND PACKAGES

Services are offered in daily, weekly, or monthly packages.

The service period begins after the payment is completed and automatically ends at the conclusion of the purchased package duration.

5. PAYMENT AND INVOICING

Service fees are collected based on the prices stated on the website.

Payments are made via credit card or electronic payment systems.

The service will not commence until the payment is completed.

6. RIGHT OF WITHDRAWAL AND REFUND

Pursuant to the Distance Contracts Regulation, there is no right of withdrawal for services that have already commenced.

Cancellation requests made before the service begins will be refunded.

No refund is provided after the service has started.

7. USER OBLIGATIONS

The User acknowledges that the information provided when requesting the service is accurate and up-to-date.

The User must not use the service in a manner that violates the law or general ethical standards.

8. THIRD-PARTY SERVICES

Services such as restaurants, transfers, clinics, yachts, and similar offerings provided within the scope of the service are supplied by third parties.

The cancellation, modification, and refund conditions for these services are subject to the rules of the respective service provider.

9. PRICE AND CONTENT CHANGES

Primelly reserves the right to change service content and prices without prior notice.

The prices valid at the time of purchase shall apply.

10. LIMITATION OF LIABILITY

Primelly does not guarantee that the services will be uninterrupted, error-free, or fully meet expectations.

It cannot be held liable for indirect damages, loss of profit, or time loss.

11. FORCE MAJEURE

Primelly cannot be held liable for any disruption of services due to force majeure events such as natural disasters, epidemics, strikes, or infrastructure failures.

12. INTELLECTUAL PROPERTY

All content on the website belongs to Primelly. It may not be copied, reproduced, or used without permission.

13. PROTECTION OF PERSONAL DATA

Personal data is processed within the scope of the KVKK Information Notice and the Privacy Policy.

14. DISPUTES

Turkish Law shall apply to any disputes arising from these Terms.

Consumer Arbitration Committees and Consumer Courts have jurisdiction.

15. EFFECTIVENESS

By using the website and purchasing services, the User is deemed to have accepted these Terms of Service.